Cohere interviews

“The FDE advantage isn’t simply faster escalation; it’s a wider set of options for getting the deployment to work without defaulting to engineering around the product.”

“Vendor FDEs occupy a unique position: they work hands-on within the customer’s technical and operating environment while remaining part of the company building the underlying AI technology.”

“the enterprise may end up owning the deployment but not the capability to operate it.”

“It largely depends on whether the vendor builds knowledge transfer into the delivery model from the outset rather than treating it as a handover exercise at the end.”

“Our FDEs also help customers build test suites that reflect core product functionality”